Privacy Policy

Last updated: March 2026 — Website: asava.tech

This privacy policy aims to inform users about how ASAVA collects, uses, retains and protects their personal data when using the AI-assisted after-sales service (customer support) management platform.

1. Definitions

Personal Data: any information relating to an identified or identifiable natural person (name, email address, IP address, etc.).

User: any person accessing and using the ASAVA platform.

Cookie: a small text file placed on the user's device when browsing the site.

Data controller: Studio Up – AIT HAJ KADDOUR Mehdi, publisher of the ASAVA platform.

2. Data controller

Studio Up – AIT HAJ KADDOUR Mehdi

Status: Sole proprietor

SIRET: 88007062800016

Address: 15 rue Mauny, 17100 Saintes, France

Email: contact@asava.tech

3. Data collected

3.1. Data provided by the user

Registration and profile information (name, first name, email address, etc.).
Payment data and billing information for subscriptions.
Information provided during exchanges with our support team.
Customer support data entered or imported into the platform (tickets, customer history, etc.).

3.2. Automatically collected data

Browsing data (IP address, browser type, pages visited, visit duration, etc.).
Cookies and similar technologies to facilitate navigation and perform statistical analysis.

3.3. Data from external integrations

Information from connections to third-party tools (CRM, e-commerce platforms, messaging systems, etc.) to ensure proper functioning of customer support automations.

4. Purposes of processing

Collected data is used to:

Provide and improve services: enable access to the platform and automated processing of customer support requests.
Customer relationship management: technical support, assistance, service communications.
Analysis and statistics: measure platform usage and improve user experience.
Security: prevent fraud and ensure the security of access and transactions.
AI-powered automated processing: analyze and categorize customer support requests to generate appropriate responses or suggestions.

5. Legal basis for processing

Data processing is carried out on the basis of:

The user's explicit consent during registration or use of certain services.
Contractual necessity for the provision of ordered services.
The legitimate interests of Studio Up (service improvement, security, user experience).

6. Data retention period

Personal data is retained:

For the duration of the subscription or active use of services.
For a maximum of 3 years after the last contact or end of the contractual relationship, unless otherwise required by law.

7. Disclosure of data to third parties

Studio Up may share your data with:

Technical and IT service providers (hosting, payment, analytics).
Partners in the context of third-party integrations activated by the user.

These third parties are bound by a contractual obligation of confidentiality and security. No data is sold to third parties.

8. Artificial intelligence and automated decisions

The ASAVA platform uses artificial intelligence technologies to analyze, categorize and process customer support requests. In accordance with Article 22 of the GDPR, you have the right not to be subject to a decision based solely on automated processing that produces legal effects significantly affecting you.

You can request human intervention at any time by contacting: contact@asava.tech

9. Use of cookies

The platform uses cookies to:

Facilitate navigation and personalize the user experience.
Perform usage statistics.
Provide login and third-party service integration features.

In accordance with CNIL recommendations, your consent is obtained before any non-essential cookies are placed. You can configure your browser to reject cookies, but some features may be limited.

10. Data security

Studio Up implements appropriate technical and organizational measures to protect personal data against any destruction, loss, alteration or unauthorized access.

11. Your rights

In accordance with the GDPR, you have the following rights:

Right of access: know what data is held about you.
Right to rectification: correct any inaccurate data.
Right to erasure: request the deletion of your data.
Right to restriction: temporarily suspend the use of your data.
Right to object: object to processing for particular reasons.
Right to portability: receive your data in a structured format.
Right not to be subject to an automated decision (see Article 8 above).

To exercise these rights: contact@asava.tech

You also have the right to lodge a complaint with the CNIL: www.cnil.fr

12. International transfers

Your data is processed and stored within the European Union. Any potential transfer outside the EU would be carried out in compliance with applicable legal safeguards (standard contractual clauses, adequacy decisions, etc.).

13. Changes to the privacy policy

Studio Up reserves the right to modify this policy at any time. Changes will be published on asava.tech. Users are invited to regularly consult this section.